There are different procedures for making returns and withdrawals. Below, we will describe the characteristics of each of them, as well as their costs and conditions.
- Return: in case of defect or defect.
- Withdrawal: by customer decision.
All products that are to be exchanged or returned must be properly packaged, if possible in their original packaging.
1. Exchange and Return Conditions: If you have doubts about the chosen size or for any reason you decide to return the product, contact us by email ( email@example.com ).
You can return any product within a period of 30 days, as long as it has not been used and has its original packaging. The returned product must be delivered to the transport company protected in a box (it can be the same Monix transport box or another, but the product cannot be delivered directly to the carrier).
For returns in Spain, we will contact the transport agency to pick up the product at no cost to the customer.
For returns outside of Spain, we must receive the product at this address: Monix, Josep Comas i Solà 19A, 08243 Manresa (Spain). We can also collect at the customer's expense.
The refund amount will be made through the same payment method that you used to make the purchase or through a discount voucher (without expiration date).
Can I exchange any of the products received for another? If you want to make an exchange, it will be managed as a return and the amount of the product will be refunded once it is received and checked in our warehouse. The new product can be purchased at any time by placing a new order.
2. Withdrawal Conditions:
2.1.- Right of withdrawal: If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of fourteen (14) calendar days without the need for justification.
The withdrawal period will expire fourteen (14) calendar days from the delivery of the purchased product, from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event of that the goods that make up your order are delivered separately, fourteen (14) calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
To exercise the right of withdrawal, you must expressly notify ISOGONA in writing, either by postal mail to the address, (43800) Valls - Tarragona, Basters street nº 4, or by writing to the email “ firstname.lastname@example.org ”, stating their unequivocal decision to withdraw from the contract.
To withdraw, you may use the model withdrawal form that appears as an Annex at the end of these Conditions, although its use is not mandatory. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period has elapsed.
2.2. Consequences of withdrawal: Once the withdrawal has been formalized and the item has been returned properly packaged, if possible in its original packaging, the price will be refunded as soon as possible, and in any case, within the following fourteen (14) calendar days.
We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you tell us otherwise, for which you must expressly detail in your withdrawal the new payment method through which you want us to make the refund. . You will not incur any costs as a result of the refund.
Notwithstanding the above, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first.