Terms and conditions of contract

Terms and Conditions for Purchases on www.monix.es

These General Terms and Conditions of Contracting for Purchases govern the use of the website www.monix.es (hereinafter “the Website”) which sells and advertises products under the brand name “MONIX”, which is anational registered trademark no. 2,972,132 and international no. 1,060,248, owned by the company ISOGONA, SL, with its registered office at (43800) Valls – Tarragona, calle Basters no. 4, and C.I.F. B-60184843. Hereinafter “ISOGONA”.

The use of the website or the placement of an order through it implies full acceptance of the “General Terms and Conditions of Contracting” described herein, regarding which ISOGONA reserves the right to unilaterally modify them at any time, with the applicable conditions at all times being those published on the website.

By using this website and/or placing orders through it, you agree to: 

• Use this website only to make legally valid inquiries and/or orders.
• Do not place any false or fraudulent orders. If an order is reasonably suspected to be of this nature, we are authorized to cancel it and notify the relevant authorities.
• Provide us with your email address, postal address, and other contact information truthfully and accurately. You also expressly consent to us using this information to contact you if necessary (see sectionPrivacy Policy). If you do not provide us with all the necessary information, we cannot process your order. 
• By placing an order through this website, you declare that you are over 18 years of age and have legal capacity to enter into contracts, especially for the purchases available through the website.

The items offered through this website are only available for shipment to Peninsular Spain, Balearic Islands, Germany, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, and Sweden.

For security reasons, purchases exceeding €3,000.00 or more than 50 items per order cannot be made.

To place an order, you must follow the online purchase process and click "Buy Now" to complete the order. After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also notify you by email that the product is being shipped (the "Shipment Confirmation"). 

The prices applicable to the products are those displayed on the website at the time of the order. The prices listed for each item include VAT (Value Added Tax). The amount of shipping costs is shown to the customer broken down at the time the order is placed.

Accepted payment methods: Purchases can be paid with a credit card, debit card, or via Paypal. In any case, the choice of payment method is made during the purchase process on the corresponding screen at no extra cost.

The customer must notify ISOGONA, where applicable, of any improper or fraudulent charges on the card used for purchases via email or phone as soon as possible so that we can take appropriate action. Payment method providers or issuers may adopt anti-fraud measures that result in the rejection of certain types of transactions. ISOGONA is not responsible for the application of these types of security policies.

All orders to Peninsular Spain and Peninsular Portugal are delivered via MRW and DHL. If you make your purchase at our Monix store from Monday to Thursday before 4 PM, you will receive your order the following business day (within 24 hours). If you place the order after 4 PM, you will receive it one day later, within 48 hours.

If you place the order on Friday afternoon or during the weekend, it will arrive on Tuesday (if it is a holiday, it will be delivered the next business day).

For orders destined for the Balearic Islands, shipments are made via Tipsa and take 4 to 5 business days to arrive.

For orders to Germany, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, and Sweden, shipments are made via GLS and DHL.

6.1 Home Shipping

Standard shipping in Peninsular Spain, Balearic Islands, and Peninsular Portugal: Shipping is free for orders over €30. If you make a purchase of less than this amount, a shipping cost of €4 will be applied. Delivery is always to Peninsular Spain or the Balearic Islands.

Standard shipping in Germany, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, and Sweden: Shipping costs between €8.90 and €24.90 depending on the country and will be displayed when you complete the order in the shopping cart.

The address provided by the customer can be a private residence, workplace, or any other address specified. The billing address and shipping address do not need to match.

6.2Is the package always delivered to the specified address?

Delivery is usually made directly to the specified address, but since this is a service provided by an external company, their contracts state that the standard service consists of delivering the package to the entrance or street-level access of the specified address. They will attempt delivery at that address, but if no one is present or delivery is not possible, the carrier will leave the package at a Service Point and notify the customer to pick it up at that delivery location.

Pursuant to Law 15/2009, of November 11, on the contract for land transport of goods (articles 33 and 36), and the general conditions of transport companies, these companies are not obligated to carry the package up to the floor, residence, or premises of the recipient when there are impediments such as lack of an elevator, the package’s weight or size, or other characteristics of the property that make direct delivery difficult. In these cases, the carrier may leave the package at street level, in the entrance, or propose an alternative delivery (pick-up point, local branch, etc.).
If the customer needs a special delivery service (carrying upstairs, hand delivery inside the residence, etc.), they will have to pay an additional cost according to the transport company’s rates.

There are different procedures for making returns and withdrawals. Below, we will describe the characteristics of each, as well as their costs and conditions.

• Return: in case of damage or defect.
• Withdrawal: at the customer’s decision.

All products to be returned must be properly packaged, preferably in their original packaging.

7.1 Conditions for Exchanges and Returns

If you have doubts about the size chosen when the order arrives or for any reason decide  to return the product, contact us via email (tienda@monix.es).

You can return any product within 30 days, provided it has not been used and has its original packaging. The returned product must be delivered to the transport company protected in a box (it can be Monix’s transport box or another, but the product cannot be given directly to the carrier).

For returns in Peninsular Spain and the Balearic Islands, we will contact the transport agency to pick up the product at no cost to the customer.
For returns outside of Spain, we must receive the product at this address: Monix, Josep Comas i Solà 19A, 08243 Manresa (Spain). We can also arrange collection at the customer’s expense.

The refund amount will be made using the same payment method used for the purchase or via a discount voucher (no expiration date).

Can I exchange any received product for another? If you wish to make an exchange, it will be processed as a return, and the product’s amount will be refunded once it is received and checked at our warehouse. The new product can be purchased at any time by placing a new order.

7.2 Conditions of Withdrawal

7.2.1 Right of Withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within fourteen (14) calendar days without needing to justify it. 

The withdrawal period will expire after fourteen (14) calendar days from the delivery of the purchased product, from the day you or a third party you have designated (other than the carrier) takes physical possession of the goods, or if the goods comprising your order are delivered separately, after fourteen (14) calendar days from the day you or a third party you have designated (other than the carrier) takes physical possession of the last of those goods. 

To exercise the right of withdrawal, you must notify ISOGONA expressly in writing, either by post to the address, (43800) Valls - Tarragona, calle Basters no. 4, or by writing to the email “tienda@monix.es”, stating your unequivocal decision to withdraw from the contract.

To withdraw, you may use the model withdrawal form that is included as an Appendix at the end of these Terms, though its use is not mandatory. To meet the withdrawal period requirement, it is sufficient that the communication regarding exercise of this right by you is sent before the relevant period expires. 

7.2.2 Consequences of Withdrawal

Once the withdrawal is completed and the item is returned properly packaged, preferably in its original packaging, the price will be refunded as quickly as possible, and in any case, within the next fourteen (14) calendar days.

We will process this refund using the same payment method you used for the initial transaction, unless you tell us otherwise, in which case you must explicitly specify in your withdrawal the new payment method you want us to use for the refund. You will not incur any expenses as a result of the refund.

Notwithstanding the foregoing, we may withhold the refund until we receive the goods, or until you have presented proof of their return, whichever condition is met first. 

7.2.3. Condition of the Returned Product

You have the right to examine and check the item in the same way you would in a physical store. This includes opening the packaging and testing the product (without using it) to verify its nature, characteristics, and functionality.
However, you will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functionality of the goods.

Examples of acceptable use (without depreciation)

• Opening the packaging to examine the item.
• Placing the product on an induction cooktop just to check if it inducts correctly.
• Turning on and checking the basic operation of an appliance.
• Checking the dimensions or color of the item.

Examples of use that may cause depreciation

• Using a product for cooking, or in contact with food.
• Using an appliance continuously for several days.
• Damaging, scratching, or ruining the product beyond reasonable examination.
• Removing labels or warranty seals unnecessarily.

If there are issues with supply or if products are no longer in stock, you will be immediately notified and the amount of the out-of-stock product or products will be refunded. ISOGONA will refund the corresponding amount without undue delay and in any case, before fourteen (14) calendar days have passed. The refund will be made using the same payment method used for the purchase. The in-store stock availability data reflected on our website is intended to be accurate but is indicative and may vary based on purchases.

The legal warranty offered is that established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.

The term of this warranty is three (3) years from the date of receipt of the product at the specified address for products purchased from January 1, 2022. Products purchased before January 1, 2022 have a warranty period of two (2) years.

The warranty covers possible manufacturing defects, and DOES NOT cover defects resulting from misuse of the product, nor those from improper or inadequate use, nor damage caused by impacts.

The consumer has fourteen days from receipt of the product to notify the seller of a possible visual defect or issue, who will be notified via the following email: tienda@monix.es. Possible defective products covered by this warranty will be received, repaired, and/or replaced free of charge, and returned to the buyer at no cost.

For any questions, suggestions, inquiries, or complaints about the online store, you can contact the Customer Service Department through any of the following means: 

• Email tienda@monix.es.
• Postal mail at the following address: Customer Service, ISOGONA, SL., (43800) Valls - Tarragona, calle Basters no. 4.

ISOGONA’s online sales Customer Service Department will attend to and respond to your complaint as soon as possible, will be available from Monday to Friday from 9 AM to 6 PM, and in any case, the response will be given within a maximum period of one month.

ISOGONA’s performance of all or part of its obligations will be suspended in the event of an unforeseen event or force majeure that prevents or delays performance. The following will be considered as such, in particular and not limited to: war, riots, insurrection, social unrest, strikes of any kind, and supply problems not attributable to ISOGONA. ISOGONA will notify the customer of the occurrence, if applicable, of an unforeseen event or force majeure within seven (7) days of its occurrence. If such a suspension lasts beyond a period of fifteen (15) days, the customer will then have the possibility to cancel the ongoing order, and a refund will be processed according to the conditions set out in point 6 of these General Terms and Conditions of Purchase.

These General Terms and Conditions of Purchase are subject to Spanish law. The Revised Text of the General Law for the Defense of Consumers and Users shall apply in all matters not provided for in this contract.

The European Commission provides a platform for the alternative resolution of disputes, which can be accessed from: http://ec.europa.eu/consumers/odr/

ISOGONA is not affiliated with any association or organization that offers an out-of-court dispute resolution system.

 

If you wish to download the withdrawal form, you can do so here: Withdrawal Form.