Refund policy

1. Return: in the case of a defect or fault.
2. Withdrawal: at the customer’s decision.

All products that are to be exchanged or returned must be properly packaged, preferably in their original packaging.

1. Exchange and Return Conditions: If after receiving your order you have doubts about the selected size or for any reason decide to return the product, please contact us via email (tienda@monix.es).

You can return any product within 30 days, provided it has not been used and is in its original packaging. The returned product must be delivered to the transport company protected in a box (it can be the same shipping box from Monix or another, but the product cannot be handed directly to the carrier).

For returns in Spain, we will contact the transport agency to collect the product at no cost to the customer.
For returns outside Spain, we must receive the product at this address: Monix, Josep Comas i Solà 19A, 08243 Manresa (Spain). We can also arrange collection at the customer’s expense.

The refund amount will be processed using the same payment method you used to make the purchase, or via a discount voucher (no expiration date).

Can I exchange any of the received products for another? If you wish to make an exchange, it will be handled as a return, and the product amount will be refunded once it is received and inspected in our warehouse. The new product can be purchased at any time by placing a new order.

2. Withdrawal Conditions:

2.1.- Right of Withdrawal

In accordance with European consumer protection regulations, you have the right to withdraw from this contract within 14 calendar days without needing to provide a reason.

The withdrawal period will expire after 14 calendar days from the day you or a third party you have named (other than the carrier) takes physical possession of the goods.

2.1.1-How to exercise the right of withdrawal

To exercise the right of withdrawal, you must notify us of your decision via email, or access the return link: https://monix.es/devoluciones.

To meet the withdrawal deadline, it is sufficient for the communication regarding your exercise of this right to be sent before the relevant deadline expires.

2.2.1.-Refund

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and, in any case, no later than 14 calendar days from the date we are notified of your decision to withdraw from this contract.

We will process this refund using the same payment method you used for the initial transaction, unless you have expressly instructed otherwise.

2.2.2.- Return of the product

We will send you a prepaid return label. Collection or return of the item will not have any extra cost.

You must return or deliver the goods directly to us without undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from this contract.

You have the right to examine and check the item in the same way you would in a physical store. This includes opening the packaging and testing the product (without using it) to verify its nature, characteristics, and functionality.

However, you will be responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functionality of the goods.

Examples of acceptable use (no depreciation)

• Opening the packaging to examine the item.
• Placing the product on an induction cooktop just to check if it heats correctly.
• Turning on and checking the basic operation of an appliance.
• Checking the dimensions or color of the item.

Examples of use that may cause depreciation

• Using a product for cooking, or in contact with food.
• Using an appliance continuously for several days.
• Damaging, scratching, or deteriorating the product beyond reasonable examination.
• Removing labels or warranty seals unnecessarily.

The right of withdrawal will not apply to the following contracts, according to Art. 16 of Directive 2011/83/EU:

•        Goods made to the consumer’s specifications or clearly personalized.

•        Sealed goods that are not suitable for return due to health or hygiene protection reasons and that have been unsealed after delivery.

•        Goods that can deteriorate or expire quickly.

•        Goods that, after delivery and considering their nature, have been inseparably mixed with other goods.

•        Step 1. Notify us of your decision to withdraw within 14 days of receiving the order. Either via email, or using the available actions on our website to return an order.

•        Step 2. We will send you a confirmation of receipt and a return label.

•        Step 3. Package the item securely and drop it off at the indicated collection point within 14 days.

•        Step 4. Once we receive the item or proof of shipment, we will process the full refund within a maximum of 14 days.

(If you wish to withdraw from your purchase via email, you can fill out and submit this form)

Attention: Isogona, S.L.
NIF: B60184843

Email: tienda@monix.es

I hereby notify you that I am withdrawing from my sales contract for the following goods:

— Goods: _______________________________________________

— Order number: ________________________________________

— Received on: ________________________________________

— Consumer name: ______________________________________

— Consumer address: ___________________________________

Signature (only if this form is submitted in paper): ___________________

 

Date: ________________________________________________